Why is assessment necessary?
Capita Managed IT Solutions (CMITS) has been contracted by C2k to deliver a flexible end-to-end ICT service to schools across Northern Ireland. Under the contract, CMITS are required to deliver this service to high levels of performance and availability. To protect these service levels from unexpected impact or degradation, changes to it are required to be assessed and stringently tested prior to being introduced into the live production environment. This applies to any cloud, data centre or school based components of the service.